2017-12-01

Customer Service Manager - Tier 1/ 2 Supplier
Job Opportunity at Your Talent Source LLC

Posted on Dec 1

http://www.yourtalentsource.com    815-222-5770

Location: Kalamazoo, MI
Job Type: Full Time
Job ID: W4147430

Customer Service Manager - Tier 1 or 2 Supplier
Our client is looking for a Customer Service Manager for their plant in Kalamazoo, MI.  They are looking for someone who has Customer Service experience working for the sales department at a Tier 1 or Tier 2 automotive supplier.  This is a new position and is an exciting one for this growing company. 
 
Key Requirements:
  • 5+ years of experience in Customer Service in with a Tier 1 or Tier 2 automotive supplier.
  • 2-3 years of experience as a Customer Service Manager in an industrial environment
  • Strong, leadership skills with experience in Training
  • Proven experience with TS1969, PPAP, etc.
  • Experience in reviewing contracts
  • Proven experience in business analytics in pricing, margins and report development.
  • Experience in operations, fabrication and/or finishing processes a plus.
  • Must have excellent communication skills, both verbal and written
  • Conflict resolution skills required.
  • Strong knowledge of master planning, process flow and capacity planning is a plus.
  • 5+ years of experience with order entry systems required.
  • Position is responsible for effectively promoting and maintaining customer relationships and good will in the area of product and service. 
  • Must be able to work well with all levels of the organization
  • Familiarity with EDI Systems for releases and SAP software.
 
Education: 4 year degree required in either Engineering or Business.
 
Key Responsibilities Include:
  • Perform contract review on pricing, quantity, lead time as well as pack quantity and communicate back to customers.
  • Lead and manage Customer Service Representatives and department activities including but not limited to scheduling and customer coverage.
  • Provide and communicate sales order intake to business development managers.
  • Meet with Customers as required.
  • Coordinate Customer issue resolution, both internally and externally.
  • Communicate with the customer, sales and operations to assure effective scheduling and production.
  • Monitor quality of Customer Service departmental performance and direct corrective action where necessary.
  • Resolve conflicts involving customers and company.
  • Create programs, policies, and procedures to support sales.
  • Drive process improvements and provide training and development to the Customer Service team
  • Participate in sales meetings.
  • Coordinate Customer quality issue resolution
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