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Customer Service Manager - Tier 1/ 2 Supplier
Job Opportunity at
Your Talent Source LLC
Posted on Dec 1
Customer Service Manager - Tier 1 or 2 Supplier
Our client is looking for a Customer Service Manager for their plant in Kalamazoo, MI. They are looking for someone who has Customer Service experience working for the sales department at a Tier 1 or Tier 2 automotive supplier. This is a new position and is an exciting one for this growing company.
5+ years of experience in Customer Service in with a Tier 1 or Tier 2 automotive supplier.
2-3 years of experience as a Customer Service Manager in an industrial environment
Strong, leadership skills with experience in Training
Proven experience with TS1969, PPAP, etc.
Experience in reviewing contracts
Proven experience in business analytics in pricing, margins and report development.
Experience in operations, fabrication and/or finishing processes a plus.
Must have excellent communication skills, both verbal and written
Conflict resolution skills required.
Strong knowledge of master planning, process flow and capacity planning is a plus.
5+ years of experience with order entry systems required.
Position is responsible for effectively promoting and maintaining customer relationships and good will in the area of product and service.
Must be able to work well with all levels of the organization
Familiarity with EDI Systems for releases and SAP software.
4 year degree required in either Engineering or Business.
Key Responsibilities Include:
Perform contract review on pricing, quantity, lead time as well as pack quantity and communicate back to customers.
Lead and manage Customer Service Representatives and department activities including but not limited to scheduling and customer coverage.
Provide and communicate sales order intake to business development managers.
Meet with Customers as required.
Coordinate Customer issue resolution, both internally and externally.
Communicate with the customer, sales and operations to assure effective scheduling and production.
Monitor quality of Customer Service departmental performance and direct corrective action where necessary.
Resolve conflicts involving customers and company.
Create programs, policies, and procedures to support sales.
Drive process improvements and provide training and development to the Customer Service team
Participate in sales meetings.
Coordinate Customer quality issue resolution
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