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Director of Retail Cafes
Job Opportunity at
Posted on Nov 25
The Director of Cafes is an inspirational people leader, tasked with communicating and leading a shared vision for café organization.
They will build and develop a talented team which delivers results, encourages and fosters our culture and creates one-of-a-kind customer experiences.
Serving as the point person for all things Cafes, this position will work directly with cafe managers and baristas to develop and execute business plans for each of our unique cafes which reflect the strong community they operate in.
This person will work closely with the Vice President, Retail to set policies and expectations that are consistent between regions, accomplish big picture goals, and ensure standards are met.
In addition to working directly with retail, this position will be expected to communicate and partner cross functionally with all HQ departments in order to provide an unsurpassed coffee experience.
The Director of Cafes is responsible for creating an engaged and high performing team through coaching and direction.
• 5+ years multi-unit management experience, preferably in café, restaurant or other food service industries.
• Solid understanding of specialty coffee and/or food and restaurant industry landscape. • Demonstrated passion and enthusiasm for coffee, quality and service.
• Working knowledge and understanding of coffee shop, café or restaurant financial fundamentals: - Working knowledge of financial and enterprise systems and programs (i.e.: NetSuite, eRestaurant) and POS (ie, Square, Toast, etc).
- Knowledge of profit/loss and baseline financial performance. • Ability to confidently and diplomatically present constructive feedback to staff
. • Ability to exercise sound judgment in short order – calm under pressure. • Professional and effective communicator both written and verbally.
• Excellent time management and general organizational skills.
• Ability to travel locally and nationally up to 25-50%
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