Technical Service Representative
Job Opportunity at Executive Directions & Pinnacle Int'l

Posted on Feb 28

http://www.executive-directions.com    (330) 499-1001

Location: New York, NY
Job Type: Full Time
Job ID: W4145564

Position Summary: 
This position will support sales team, other technicians, and customers by servicing and troubleshooting for various ink related issues at satellite ink blending locations and customers.  
Primary Duties & Responsibilities: 
  • Technical service support for sales staff, technicians, and customers in designated area
  • Troubleshoot and identify ink and non-ink related issues at satellite ink blending locations and customer locations
  • Maintain supplier-customer relationship at all times for all customers in the region
  • Support sales reps in the area for maintaining and obtaining new business
  • Color matching utilizing various laboratory proofing methods
  • Be able to design and conduct training seminars at customer facility (communicating color, formula make up, press-side troubleshooting, etc.)
  • Operate laboratory equipment, testing equipment, ink dispensers, computers, etc., and maintain proper instrument calibration
  • Deliver ink as needed to customers
  • Be able to step in, assist, and train at inplant operations and/or  branch operation locations when needed
  • Conduct regular safety & process audits at inplants
  • Represent company in a professional way at all times when visiting and communicating with customers
Essential Skills & Experience:
  • High school degree or equivalent
  • Become fluent with Company ink systems
  • Five (5)+ years experience in ink printing
  • Three (3)+ years ink experience including ink blending & matching and Color Theory
  • Three (3)+ years experience with lab equipment
  • Satisfactory completion of Farnsworth-Munsell 100 Color Hue Test (or similar)
  • Demonstrated ability to work independently by being self-motivated, knowing how to prioritize work, and excellent organizational and time management skills
  • Ability to communicate (written and oral) with all levels of staff (production employees through upper management) in a professional, courteous manner
  • Reliable, dependable employee with good attendance practices
  • Ability to add, subtract, multiply, and divide proficiently; this includes use and calculation of percentages, decimals, fractions, and whole numbers, and the understanding of unit conversions (i.e. kg to lbs).
  • Computer competency using office applications (Word, Excel) and email
Valued but not required skills & experience:
  • G7 certified
  • College or Technical training
  • HazMat Certified
  • Shipping/Receiving experience
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