2018-05-16

Member Care Advocates / Call Agents
Job Opportunity at Liberty HealthShare

Posted on May 16

https://libertyhealthshare.org/    8555854237

Location: Canton, OH
Job Type: Full Time
Job ID: W4159746

Liberty HealthShare is seeking full-time Member Care Advocates / Call Agents.

Liberty HealthShare provides an option for your healthcare needs. Liberty HealthShare is made up of like-minded individuals who voluntarily share one another’s medical expenses. Together we are changing healthcare…for good.

A Member Care Advocate / Call Agent must genuinely embrace the company’s Christian ministry intertwined with our core values of accountability, integrity, and trust while maintaining professional advocacy for our members on the phone.

Our Member Care Advocates / Call Agents must be professional in appearance and speech since they are representing themselves as well as Liberty HealthShare. Our Member Care Advocates / Call Agents minister to our providers and/or members by answering and resolving questions related to the memberships while providing excellent customer service.

Duties of this position include the ability to answer high volume calls while remaining caring, cooperative and calming. Using active listening skills, our Member Care Advocates / Call Agents will respond to a vast array of questions by our members so having a good understanding of Liberty HealthShare and its guidelines is a requirement. Also required in this career is the ability to multi-task, be coach-able, possess dynamic computer skills, including accurate data entry, and follow up on tasks. You must have a good “phone personality” and be able to articulate with consistent respect, kindness, and compassion. Medical terminology is a plus but not required. Fluent in Spanish is a plus but not required.

We embrace successful candidates from varied backgrounds for this exciting position. We welcome experience from previous careers including in one on one customer care, retail, and medical, promotional and other service-oriented fields.

This amazing career opportunity is in a professional upbeat team environment that includes a guaranteed monthly bonus. This is not just “a job”. Liberty HealthShare respects and cares for its employees and is looking for individuals to respect this career opportunity with commitment and dedication to the position.

Hours: 11:00 am-7:30 pm Monday – Friday, No Holidays, No Weekends

Attire: Professional

Starting Wage: $28K per year and up based on experience

To explore this truly unique opportunity and learn more about Liberty HealthShare please visit our website at www.libertyhealthshare.org.

 

Please contact Wayne Pennel at 330.222.3247

Or

Email your resume to wpennel@libertyhealthshare.org

Thank You!

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