Operations Director
Job Opportunity at ICAN Housing

Posted on Dec 1

Location: Canton, OH
Job Type: Full Time
Job ID: W4147444

Title: Operations Director

Department: Administration

FLSA Status: Exempt

Reports To: Executive Director

Revised: November, 2017

ICAN Housing has 30 years of experience in the fields of homelessness and affordable housing. We have assembled a team that is diverse in backgrounds, life experiences and perspectives. We are seeking to add an energetic, seasoned professional with significant experience as an administrator in the not for profit or public sectors.  Knowledge of federal housing programs would be a big plus.  


The Operations Director will play a primary role in the success of the agency.  They will work closely with the Executive Director to set the tone for the agency, ensure consistent quality performance, identify and seize opportunities and take responsibility for agency sustainability.

The Operations Director is primarily responsible for ensuring that non-clinical, housing and recovery supports are provided in compliance with all federal, state, and local funding laws and regulations, certifications, and licensing requirements. This includes overseeing, directing, and organizing the work of the operations teams to achieve the agency’s mission, financial objectives, and established program outcomes. The Operations Director has overall strategic and operational responsibility for organizational and staff development and all housing programs, including supervision of direct line staff and department managers.  Additionally, reporting to, and in partnership with the Executive Director, the Operations Director develops, implements, and refines policies and procedures in the general operational and programmatic realms and cultivates existing relationships with community partners and public and private funders.


  1. Develops a broad and deep knowledge of all programs and applicable laws, rules, and regulations.

  2. Directs activities to attain client-centered, housing and mental health services outcomes consistent with agency and funder standards, including housing stability for tenants in scattered-site dwellings.

  3. Contributes to the development of the agency’s strategic plan, outcome measures, goals and objectives as well as the overall management of the agency.

  4. Instills a human capital development and “coaching” culture, mentoring and developing staff using a supportive and collaborative approach that ensures timely and appropriate training and development.

  5. Plans, coordinates, and monitors many of the daily operations of the agency.

  6. Directs and monitors property and asset management.

  7. Responsible for developing, implementing, and managing operational budgets.


  1. Bachelor’s Degree or equivalent from a four-year accredited school, preferably in non-profit management, public administration or a related field. Master’s Degree preferred.

  2. Five (5) or more years of related experience in a management position within a social service or mental health organization supervising seasoned staff operating multiple human services programs.

Salary:  $50,000 to $55,000

Hours:  Monday through Friday, 8:00am to 5:00pm

Application Deadline: December 22nd at 5pm

Send Resume and Cover Letter to:
Attention: Executive Director
ICAN Housing
1214 Market Avenue North
Canton, Ohio 44714
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