Product Manager - User Engagement Platforms
Job Opportunity at Mimecast Services Limited

Posted on Jan 10

Location: Lexington, MA
Job Type: Full Time
Job ID: W4182512

ID 2018-3517
Job Location(s) US-MA-Lexington
Position Type Permanent - Full Time

More information about this job:

Due to ongoing success and demand, Mimecast continues to scale operations globally. We are looking for a seasoned Product Manager who is able to thrive in a high performance culture that offers flexibility, support and encouragement of creativity, innovation and collaboration.



  • Supporting the product director and product lead in developing, maintaining and executing on an achievable 'now, next, future' roadmap that delivers on the defined business objectives for the User Engagement Platforms team with a 12-18-month horizon
  • Under direction of the product director lead and product lead, work with the assigned UX and engineering teams to deliver on the agreed roadmap
  • Supporting the product lead to work with the relevant business units to ensure total product success for roadmap delivery (enablement)
  • Proactively (reactively where required) working with customers and other key stakeholders to understand the broader direction for user engagement platforms and evangelize the Mimecast approach as a differentiator in the market
  • Work with engineering to prepare and publish release notes for all applications to the necessary internal and external stakeholders
  • "Ideas Management" for future features suggested by key stakeholders (customers, SE's, support, customer success, etc.)
  • Ensuring requests are properly understood and documented
  • Ensuring the economic impact is fully evaluated and documented
  • Challenge investment decisions with data driven justification where it makes sense to do so
  • Work with the product lead to continuously evaluate the competitive / comparable landscape to assess and maximize on differentiation opportunities provided by our User Engagement Platforms and applications


Required Skills and Experience

  • At least 1 year working in a product management role
  • Strong analytical, verbal, and written communication skills
  • Demonstrable understanding of cloud platform concepts and the associated challenges and trade-offs that often accompany user experience, growth and scale
  • Demonstrable understanding of personas and how they impact product / feature delivery
  • Strong analytical background and a track record of using data to support business decision making
  • Adept at explaining challenging technical concepts to individuals

Personal Skills
  • Proactive self-starter with a strong work ethic
  • Team player: a desire to win together
  • High integrity: does what is right for the customer and also for coworkers
  • An enthusiastic, high energy individual
  • A natural curiosity as to how things work

Desirable Skills
  • Previous experience working in a fast-paced cloud SaaS environment
  • Previous experience working in an agile Scrum or Kanban environment
  • Previous experience with the Mimecast platform
  • Previous experience researching, defining and documenting complex business processes and requirements


We offer a highly competitive rewards and benefits package including share options scheme, private healthcare, pension, life cover, child care vouchers and an annual gym subsidization. Mimecast is an entrepreneurial and high growth company which will provide the right candidate with a wealth of career development opportunities. All Mimecasters strive to be high performers, problem solvers, team players with passion, integrity and effectiveness.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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